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Delivery, returns, gift wrapping, payment and contact, in one place.

Delivery

ShippingWe ship every order in 1–2 business days, to any address in the UAE.

UpdatesWhen your parcel leaves, we email you its courier details.

Delivery feeAED 15, free on orders of AED 100 or more (before VAT).

Returns & exchanges

14 daysUnused and in the box, within 14 days of delivery.^†

CandlesA candle can't be returned once it has been lit.^†

The whole policyHow to start a return, refunds, faulty pieces and card disputes: Returns & refunds.

Gift wrapping

Every order can come wrapped in the house's paper, with a handwritten note, free.^† Every bag comes with 10 charms you choose, free. They are packed from what we have in stock; if one has run out, we put in the nearest one like it.

Payment

Prices are in AED, before VAT. 5% VAT is added at checkout, and you see the total before you pay. Pay by card, Apple Pay or Google Pay, through Stripe. Your card goes to the payment provider, never to the house.

Contact

EmailNovyn1010@gmail.com

WhatsApp+971 54 339 4201

RepliesWithin one working day.^†

PoliciesReturns & refunds · Privacy · Terms of sale

About the house

The house is one house with three rooms: handbags, erasers and candles. Each room keeps its own hour of the day, from the afternoon sun to the candles lit at night. Together they make a world of small joys, for you and yours.